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ISO/IEC 20000 is an international standard for managing and delivering IT services.

USM, the principle-based USM method provides a standardized management system for a service organization to manage its people, its processes, its technology, and its services, based on an explicit service management architecture.

This is achieved by offering a framework within which the processes of application management are brought in relation to each other.

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ASL's goal is the professional development of application management.

CMMI, guides all types of service providers to establish, manage, and improve services to meet business goals.

Its basic process framework is in large parts aligned to that of ISO/IEC 20000. auditable requirements and document templates, which are published under Creative Common licenses. It contains several parts, including e.g.

FitSM is a standard for lightweight service management.

Recent versions have aligned the naming of select control objectives to established ITSM process names.

COBIT (Control Objectives for Information and Related Technologies) is an IT Governance framework that specifies control objectives, metrics and maturity models.

Business Process Framework (eTOM) is a process framework for telecommunications service providers.

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TOGAF is a framework and methodology that aims to define business goals while aligning them with architecture objectives related to software development.ITIL(Information Technology Infrastructure Library) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business.Various frameworks for ITSM and overlapping disciplines include:

There are several certifications for service management like ITILv4, TOGAF or COBIT.

Some of them also contribute to the translations of ITSM framework documents into their respective languages or publish their own ITSM guides. To this end, national and local itSMF and HDI chapters (LIGs or local interest groups for itSMF) organize conferences and workshops. The main goal of these organizations is to foster the exchange of experiences and ideas between users of ITSM frameworks. There are international, chapter-based professional associations, such as the IT Service Management Forum (itSMF), and HDI. Consequently, IT service management frameworks have been influenced by other standards and adopted concepts from them, e.g. Relationships between ITSM frameworks and other management standardsĪs a discipline, ITSM has ties and common interests with other IT and general management approaches, information security management and software engineering.